FAQ
1. What are croc charms?
Croc charms are small, decorative accessories designed to fit into the holes of Crocs or other similar footwear. They allow you to personalize and customize your shoes with fun designs, characters, and symbols.
2. How do I place an order?
Simply browse our collection, and select the croc charms you like. Croc charm will be added to the basket automatically. Once you’ve chosen your items, proceed to checkout, where you can enter your shipping information and complete your purchase. You'll receive an order confirmation email shortly after.
3. Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order within 3 hours of placing it. To do so, contact us via the contact page ( MESSAGE ) with your order number and request. After this time or once your order has been dispatched, changes or cancellations will no longer be possible.
4. What payment methods do you accept?
We accept PayPal and major credit / debit cards, as well as All transactions are processed securely.
5. Do you ship internationally?
We currently ship worldwide. Unfortunately, at this moment, we are unable to ship orders to Germany.
6. How much does shipping cost?
Shipping costs vary depending on your location and the shipping method selected. You can view the shipping charges at checkout before completing your order or you can visit our dedicated page ( SHIPPING )
7. How long does delivery take?
- UK Orders:
- Standard 1st Class delivery typically takes 1 business day.
- Standard 2nd Class delivery typically takes 2-3 business days.
- Tracked 48 delivery typically takes 2 business days.
- EU Orders:
- Delivery usually takes 3-7 business days. Delivery times may vary depending on your location and external factors such as customs or postal delays.
8. Will I have to pay customs fees or import duties?
For international orders, you may be subject to customs fees and import duties, which are the responsibility of the customer. These charges vary depending on your country’s customs regulations.
9. What is your return policy?
You have the right to return your items within 30 days of receiving your order, as long as the items are unused and in their original packaging.
To initiate a return, please contact us via the contact page ( MESSAGE ) with your order number and reason for return.
10. Can I return a product if I change my mind?
Yes! You have the right to cancel your order within 14 days of receiving the items. Please notify us in writing (email or post) and return the items in their original condition. You will be responsible for return shipping costs unless the item is faulty.
11. What if I receive a faulty or incorrect item?
If you receive a faulty or incorrect product, please contact us within 14 days of receiving your order. We will arrange for a replacement or refund, and cover the return shipping costs.
12. How do I return an item?
To return an item, follow these steps:
- Contact us via the contact page ( MESSAGE ) [Email Address] with your order number and reason for return.
- We will provide return instructions, including where to send your package.
- Ship the item back in its original packaging.
Refunds will be processed within 14 days of receiving the returned item(s).
13. How long does it take to receive a refund?
Once we receive your returned item, we will process your refund within 14 days. Refunds are issued to the original payment method and may take a few days to reflect in your account, depending on your payment provider.
14. Do you offer discounts or promotions?
Yes! We occasionally run discounts and promotions, which we announce on our Website and through our social media channels. Make sure to subscribe to our newsletter for exclusive offers and updates!
15. How can I track my order?
Once your order is dispatched, we will send you a confirmation email with a tracking number (if applicable), so you can monitor your package's progress.
16. Are your products genuine?
Yes, all our croc charms are designed and produced to the highest quality standards. We take pride in offering fun, durable, and authentic charms for personalizing your footwear.
17. What materials are the croc charms made from?
Our croc charms are made from high-quality, durable rubber or silicone, ensuring they are safe, long-lasting, and easy to clean.
18. Can I customize my croc charms?
At the moment, we do not offer customization services. However, we offer a wide variety of designs to suit all tastes and styles!
19. Do you offer gift cards?
Yes, we offer digital gift cards, which are a perfect option for birthdays, holidays, or any special occasion. You can purchase them on our Website.